 | How can I find the status of my order? | |
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When each order is received and ships at Gomadic, separate email notifications are sent to the email address that is provided with your order. Often these emails are filtered by various spam filters and occasionally never make it to |
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| When I check my US Mail tracking, it shows that my label was printed, but has not been received? What’s the deal? | |
| As professional shippers, we receive only two scans from the US Postal Service. One when we print the shipping label and the other when the package is delivered. |
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| Tracking shows that my package has been scanned as delivered; however, I have not received it. What should I do? | |
| Occasionally packages are scanned as delivered but the customer did not receive them. In these cases we ask that you please take the |
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| I placed my order on Friday and paid for next day delivery, but I did not receive it on Saturday. What’s up with that? | |
| We ship all next day orders via FedEx standard overnight service. Orders received before 3:00 PM Eastern Standard Time will ship the same day and will be delivered the next business day (ie. Monday). |
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| Will I get an email with my tracking information when my order ships? | |
| Yes. Automated processes at Gomadic will automatically send a shipment notification email to the email address that was submitted with your order. If you did not rece |
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| I never received a shipment notification, is there a problem with my order? | |
| Probably not. If an order was placed by 3:00 PM EST it shipped out that day. If the item was not in stock or could not ship for some other reason, you would have been notified by an email or phone |
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